Tag: Conflict

Power of Reflective Listening

In this post we hope to convey the subtle power of reflective listening – a safe and simple technique that couples can learn with us and practice at home.

Couple Arguments

When couples come to us saying they have communication issues it is usually due to one or two of the following reasons:

1. Real-World Issues: such as differences of opinion on money, family, debt, children, blended families, houses.
2. Attachment Issues. This often shows up in communication as couples fighting about how they fight.
3. The communication itself: when there is a shortage of empathy, when people don’t listen, when they defend themselves, when they miss security questions.

Here we’ll describe a simple method we teach to our clients that addresses the third issue above, communication itself.

What happens in Bad Communication

If something is important enough to fight about this means it is important for the couple to work on.  A healthy couple listens to their partner’s concerns.  If it matters to one person then it is worth the time needed for the other person to understand.

Simply put, in bad communication we spend most of our energy getting our point across, or defending ourselves. We don’t listen to the other person. And since we already know what we think, we are learning nothing.

If the other person is upset it usually means we don’t really understand what is going on for them at a feeling level.

Reflective Listening

Reflective Listening is about getting to the heart of the misunderstanding, and finding out (underneath this) what’s actually happening for the other person.

In Reflective Listening done well we can have the uncanny feeling of suddenly coming to the position of a third person, of breaking through an impasse. The “argument” becomes dissolved because we’re no longer in it – we’ve dropped beneath it in a simple yet subtly powerful way.

As one partner might say (in a relieved and positive voice) “I had no idea you we’re thinking that!”  or “I had no idea and it makes me really sad to hear you felt that way”.

How to Do Reflective Listening

Reflective Listening is effectively a slowed down conversation requiring time and attention.

Willingness

• The couple needs to come to this exercise with a real desire to resolve an issue and a willingness to listen
• They need to be willing to try to experience what the other person is feeling as they speak
• There has to be a willingness to feel emotions and be honest about those feelings.

This exercise can help build trust if used correctly.

Ok, now we can start

Because it’s a conversation there’s a speaker and a listener. One chooses to speak first while the other listens. (Later, you’ll swap roles.)

1. The speaker chooses a topic and may start with “I’d like to talk about …”. The speaker uses one short sentence at a time. Remember it has to be short because the other person has to repeat it and feel what it’s like for you.  It also stops long-winded monologues and emotions rising.
2. The listener just listens, and repeats back what they have heard: “What I heard you say was…”. Note: The listener is not allowed to embellish or give their “side” to the “argument” yet!
3. The speaker continues, or corrects the listener if what they heard wasn’t quite right. (“What I actually said was…” or “That’s not quite right, I said…”). Note: The listener’s role is important and they should stay very aware and involved. Mere parroting of the speaker will not work!
4. The speaking / listening sequence continues until the speaker has finished what they wanted to say and feels heard and understood.

Swap Roles

Now it’s time to swap roles. The speaker becomes the listener and the listener becomes the speaker.

Once the second speaker is done, the first speaker may want to go again.The process continues in this open-ended way until both partners have completed what they wanted to say and both feel they have been listened to correctly (from the feedback they’ve received from the listener).

Essentially, it’s checking in with ourselves, because we have the time to think about what is most important to say. We are really listening and giving time to understand each other more deeply.

This process may take anything from 5 minutes or 30 minutes.

What not to do

• You should not be thinking about what you want to say while you are listening, because that is not listening!
• Don’t push for an outcome, it will not work
• Don’t interrupt
• Don’t summarise; repeat back what you’ve heard
• Don’t disagree with the speaker… you’ll have your turn.

Mastery

Once you have mastered the skill of Reflective Listening then you can use it in daily interactions, as a single sentence (“So what I’m hearing you say is…”). Just check in when you are not sure you understand what is happening for your partner.

Or you can ask your partner to reflect back what you have said, if you feel it is important and want to make sure they are not making assumptions or jumping to conclusions.

Outcomes

Couples who take the effort to follow the steps of Reflective Listening carefully can be in for some positive surprises. They feel differently after the process. It may take some time and practice at the beginning but it is well worth the effort.

Once a couple gets familiar with the practice and knows that talking is safe it can be used just to check that you really have understood what is happening for the other person. It ultimately saves a huge amount of time arguing and the pain of feeling misunderstood.

Reflective listening is simple but takes practice.  It is a way of showing that you want to resolve an issue and not just “have your say”.

Reflective listening is a way of showing that you want to resolve an issue and not just “have your say”.

Some couples struggle at the beginning to break their negative habits of interrupting, dismissing and rushing in to fix a problem with a practical solution – rather than staying with their partner while the real answer unfolds. But keep practicing!

We are of course happy to help couples practice Reflective Listening, but you can also try this at home.